- Luggage:

You will be able to carry 35 pounds of luggage*. If you exceed the allowed weight, there will be an additional cost of Q3.00 per pound of excess. *The company is not responsible for loss or damage to valuables, fragile boxes, computer equipment, electronics and appliances. The objects remain under the responsibility of the passenger.

- Way to pay:

  • At our terminals you can pay in cash, with credit, debit, Visa and Mastercard cards.
  • Online you can pay with credit, debit, Visa and Mastercard cards. Security measures are determined by the bank with which the payment is made.
  • Children under 3 years old do not pay a seat.
  • Children over 3 years old pay a full ticket, without passenger restrictions.
    • Every child must travel in the company of an adult.

- Date changes on tickets:

You can transfer or change the date of your ticket up to 3 hours before departure at any Transportes Fuente Del Norte ticket window. You will need to present the original ticket and a valid government-issued photo ID of the person whose name appears on the ticket. There is no penalty for requesting a change of date or departure time, or for transferring the ticket, if done more than 3 hours before departure. If you request it after that time, the company reserves the right to reassign it.

Important. Reassignment is not possible if:

1.- There is no availability or the seats are priced differently.

2.- There is less than an hour before departure.

3.- It is not the same company. It only applies on routes where the service is provided by two different companies that alternate days. For example, the company that provides the service on day 1 of any month will be the same one that does it on days 3, 5, 7, ..., 29, 31 of the same month.

- Boarding Policies:

For your safety, it is not allowed
  • Boarding while intoxicated or with signs of having consumed drugs.
  • Entering with firearms, knives or sharp objects. If you carry any of these objects, you must hand it over to the driver who will return it to you when you arrive at your destination.
  • Bringing animals onto the bus.
  • Enter alcoholic beverages and/or drugs.
  • Transport gunpowder or fireworks, explosives, solvents, gas tanks, paints, corrosive.
  • Children will not be able to travel without the company of an adult.

- Courier-Parcel:

  • Show up at the station where you want to send the parcel
  • The minimum cost for sending a package, envelope or document is Q 25.00
  • The shipping cost varies based on weight and volume, taking whichever is greater
  • Record the data of the sender and recipient, as well as the characteristics of the order (if it is less than 1 pound, a minimum of Q 25.00 will be charged)
  • The shipment of the order is made on the same day of registration in the last run. You can pick up the order the next day in the morning, starting at 8:00 a.m.